A: We use high-quality materials like solid gold and ethically sourced gemstones and diamonds. Each item is hallmarked where required and crafted to last a lifetime.

A: To keep your jewellery looking its best: 1. Wear with care: Avoid wearing during activities that could cause damage. 2. Avoid chemicals: Keep away from perfume, lotions, and cleaning products. 3. Clean gently: Use warm water, mild soap, and a soft toothbrush. 4. Store safely: Store pieces separately in a soft pouch or lined box, away from direct sunlight.

A: All of our made-to-order and bespoke pieces of jewellery are non-refundable, but we will repair any manufacturing faults within 6 months of purchase. For more details, visit our Returns & Refunds section or contact us at hello@sophiessister.co.uk.

A: Yes absolutely! Many of our pieces can be personalised — from engraving to gemstone selection. Just reach out to discuss your ideas, and we’ll guide you through the custom design process.

A: Made-to-order and bespoke pieces of jewellery take 4-6 weeks. All shipments are insured and tracked via Royal Mail special delivery, requiring a signature. For special requests, contact us at hello@sophiessister.co.uk.

A: Please allow 4–6 weeks for production and delivery of your made-to-order piece of jewellery. This time frame ensures your item is handcrafted to the highest quality. You'll receive a shipping confirmation as soon as your piece is on its way and we will keep you updated throughout the process. We appreciate your patience and promise it’ll be worth the wait!

A: Yes, we ship to Europe for a flat rate of £25. All packages are fully insured and require a signature upon delivery. Please note, import duties, taxes, and customs fees are the customer's responsibility and vary by location. Check your local customs policies for more information.