A: We use only high-quality materials, including solid gold and ethically sourced gemstones and diamonds. Every item is hallmarked where legally required and crafted to last a lifetime.

A: To keep your jewellery looking its best for years to come, we recommend the following care tips: Wear with care: Avoid wearing your jewellery during activities that could cause scratches or knocks — like exercising, swimming, or cleaning. Avoid chemicals: Perfume, lotions, hairspray, and cleaning products can damage metals and stones. Put jewellery on last, and remove it before using any of these. Clean gently: Use warm water, mild soap, and a soft toothbrush to clean your jewellery at home. Rinse well and dry with a soft, lint-free cloth. Store safely: Store pieces separately in a soft pouch or lined box to prevent scratches and tangling. Keep them in a dry place away from direct sunlight.

A: At Sophie's Sisters Fine Jewellery, we understand the importance of satisfaction when it comes to fine jewellery. If you are not completely satisfied with your purchase, we offer a comprehensive refund policy. Customers may request to return their items within 14 days of the delivery date, provided the jewellery is in its original, unworn condition and accompanied by its original packaging. Please note that for hygiene reasons, earrings are not eligible for a refund unless they are faulty or damaged when you receive them. Unfortunately, we cannot offer refunds on any of our made-to-order pieces of jewellery. Sophie's Sister Fine Jewellery will repair any manufacturing faults with any of our made-to-order jewellery products within the first 6 months of purchase. For more detailed information, visit the Returns & Refunds section on our website or contact us directly at [hello@sophiessister.co.uk]

A: Yes! Many of our pieces can be personalised — from engraving to gemstone selection. Just reach out to discuss your ideas, and we’ll guide you through the custom design process.

A: At Sophie's Sisters Fine Jewellery, we are committed to providing a seamless and luxurious shopping experience. Our standard delivery timeframe for 'ready to wear' orders within the United Kingdom is approximately 1-2 business days. Please note that all of our made-to-order pieces of jewellery will be delivered within 4-6 weeks after placing your order. We understand the excitement of receiving your new piece and strive to ensure timely deliveries. All shipments are fully insured and tracked through Royal Mail special delivery and will require a signature on delivery. For any special delivery requests, please contact our customer service team at [hello@sophiessister.co.uk](mailto:hello@sophiessister.co.uk), and we’ll be happy to accommodate your needs.

A: Please allow 4–6 weeks for production and delivery of your made-to-order piece of jewellery. This time frame ensures your item is handcrafted to the highest quality. You'll receive a shipping confirmation as soon as your piece is on its way and we will keep you updated throughout the process. We appreciate your patience and promise it’ll be worth the wait!

A: Yes, we do! We are pleased to offer shipping to Europe at a flat rate of £25. All packages are fully insured for your peace of mind during transit and will require a signature on delivery. Please note that while we take care of the shipping process, all import duties, taxes, and customs fees are the responsibility of the customer. These charges may vary depending on your location and will be calculated by your local customs authority. We recommend checking your country's customs policies for further information, as any additional fees will need to be paid by you directly.